Staff should continue to log issues as usual using the Helpdesk system, which of course is available from home, at the following address: PLhelpdesk.co.uk
Whilst schools are closed, for pupils our IT Helpdesk has created an online portal to enable them or their parents to raise any issues very quickly. Any issues raised via the portal will be visible to the entire support team and therefore can be acted upon and monitored much more effectively.
The pupil portal is already live and can be accessed at: homesupport.school
The portal has been designed to safeguard both pupils and ICT staff, in that the only outward communication from the ICT team will be by email from a generic address to the pupil’s parent’s email, acknowledging receipt of the job and, hopefully, notifying of job completion.