For the benefits of immediate technical support we have created a telephone technical help desk. The aim of this system is to provide technical support to students (via their parents) and staff that are currently working from home and are experiencing connectivity issues to Microsoft Teams or any other school system.
Parents and/or staff can call the dedicated number given below and once they select their school will be redirected to their chosen site for technical support.
For safeguarding reasons calls to this number will be recorded.
This system will be available from 8:30 to 16:30 Monday to Friday
- Parents/staff should dial the following number for technical support: 0203 909 2337
- School switchboard staff can transfer any technical support calls to the following internal extension number: 200445
If you need to change your password for TEAMS or you have forgotten your password. Please follow the instructions below.
Whilst schools are closed, for pupils our IT Helpdesk has created an online portal to enable them or their parents to raise any issues very quickly. Any issues raised via the portal will be visible to the entire support team and therefore can be acted upon and monitored much more effectively.
The pupil portal is already live and can be accessed at: homesupport.school
The portal has been designed to safeguard both pupils and ICT staff, in that the only outward communication from the ICT team will be by email from a generic address to the pupil’s parent’s email, acknowledging receipt of the job and, hopefully, notifying of job completion.
Staff should continue to log issues as usual using the Helpdesk system, which of course is available from home, at the following address: PLhelpdesk.co.uk